Front

The shared inbox for customer-driven teams. Handle all your customer conversations in one place with Front

About this tool:

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels like email accounts, Facebook and Twitter, and helps users to automate communication workflows.

When a message comes in to Front, users have the option to assign messages to specific team members, start internal discussions around messages within the application and sync work across other software such as Salesforce and Github. Users can also set up rules for automatic actions when messages meet certain conditions.

Other features include reminders, response templates, the ability to follow conversations and real-time alerts when another user is responding to a message. Front also includes analytics and reporting tools that let users view metrics for categories such as inboxes, user activity, tags and customers.

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How to integrate:

Connect Front with Uppl to save time managing user accounts and ensure a consistent, secure implementation for your team. Automatically create users in Front with the permissions they need, and block them when they leave the company — instead of relying on your team to handle these tasks manually. Front also supports Uppl SSO for enhanced password security and one-click access to Front for your users.

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